Refund Policy
How we handle returns and refunds
We aim to make every order right. If something needs attention, we’ll work with you promptly and fairly. Please review the steps and timelines below.
Eligibility
- Items must be in original condition and packaging, unless damaged on arrival.
- Requests should be made within 7 days of delivery or pickup confirmation.
- Proof of purchase (order summary or receipt) is required.
- Certain items (e.g., consumables or customized pieces) may be non-returnable; we will clarify during confirmation.
How to request
- Contact us via email or phone with your order number and concern.
- Share photos or details if the item is damaged, incorrect, or incomplete.
- We will confirm eligibility and provide next steps (return, exchange, or resolution).
Email: info@fitzgeraldineurbanhouse.site | Phone: +63 968 264 3932
Return process
- Approved returns may be scheduled for pickup or drop-off, depending on location.
- Please pack items securely to avoid further damage in transit.
- We will inspect the item upon receipt and update you on the resolution.
Refunds and timelines
- Once approved, refunds are processed through the original payment method when possible.
- Processing time may vary by provider; we’ll share an expected timeline after approval.
- If a payment method cannot receive refunds (e.g., certain cash transactions), we will discuss a suitable alternative.
Shipping or delivery fees are typically non-refundable unless the issue was caused by us.
Exchanges
For stock-based exchanges (e.g., different color or size), availability will be confirmed first. Price differences, if any, will be settled before dispatching the replacement.
Damaged or incorrect items
If an item arrives damaged or not as ordered, please notify us within 48 hours of receipt with photos of the issue and packaging. We will prioritize resolution through replacement, repair, or refund as appropriate.
Need help?
Reach out so we can assist quickly. Clear details help us resolve concerns faster.
- Email: info@fitzgeraldineurbanhouse.site
- Phone: +63 968 264 3932
- Business Hours: Monday – Saturday, 8:00 AM – 6:00 PM
We may update this policy to reflect changes in our processes or legal requirements. The latest version will be posted here.