Terms of Service
How we work with you
These terms outline how orders, payments, and communications are handled when you shop with Fitzgeraldine Urban House. We keep things clear and customer-focused.
Our business
Fitzgeraldine Urban House operates as a home goods and lifestyle retailer in Marikina City, NCR, Philippines. We serve local and nearby areas with curated, practical products.
- Address: 35 Block 6, Lot 1, Ringgit Street, Barangay Fortune, San Miguel, Marikina City, NCR 1809, Philippines
- Email: info@fitzgeraldineurbanhouse.site
- Phone: +63 968 264 3932
- Hours: Monday – Saturday, 8:00 AM – 6:00 PM
Orders and confirmations
- Orders are confirmed after we verify item availability, colors, and delivery details with you.
- We may contact you by phone or email for clarifications before finalizing.
- Payment instructions are sent once you confirm the order details.
Pricing and payment
- Prices are communicated clearly before you approve the order.
- Payment links or instructions are provided based on your chosen method (e.g., GCash, bank transfer).
- Payment must be completed within the advised window (typically 24 hours) to keep the order active.
Delivery and pickup
- Delivery areas and schedules depend on product type and location; we will confirm options with you.
- Delivery fees, if any, will be shared before you agree.
- Pickup, when available, will be coordinated with clear instructions.
Returns and refunds
Our refund policy explains eligibility, timelines, and steps. Please review it to understand how to request a return or exchange.
Communications
- We communicate order status, confirmations, and delivery details through the contact information you provide.
- Essential messages (e.g., payment links, delivery timing) are required for service and cannot be opted out while an order is active.
- For preferences or changes, reach us promptly so we can update your order if possible.
Your responsibilities
- Provide accurate contact and delivery information.
- Review order details (items, colors, quantities) when we confirm with you.
- Complete payment within the advised timeframe to avoid cancellation.
- Inform us quickly about any issues upon receiving your items.
Privacy
We handle personal information as described in our Privacy Policy, focusing on transparency and responsible use for order fulfillment and support.
Limitations
Product availability, delivery timelines, and service areas may change. We are not liable for delays caused by events outside our control, but we will communicate and seek reasonable solutions.
Contact us
Questions about these terms? Reach out so we can help.
- Email: info@fitzgeraldineurbanhouse.site
- Phone: +63 968 264 3932
- Business Hours: Monday – Saturday, 8:00 AM – 6:00 PM
We may update these terms to reflect operational or legal changes. The current version is posted here.